Data processing policy


The websites "", "", "", "" (hereinafter referred to as "the Sites") are provided by the company Mathilde Créations, a simplified joint stock company, registered in the MÂCON Trade and Companies Register under number 829 236 454, whose registered office is located at 117 rue Pablo Picasso - 71000 MÂCON, intra-community VAT number: FR 38 829 236 454 (hereinafter referred to as "MATHILDE CRÉATIONS")

The purpose of this privacy policy is to inform you of the conditions under which MATHILDE CREATIONS collects, uses and discloses your personal data (hereinafter referred to as "Personal Data" or "Data") and of the commitments and practical measures taken by MATHILDE CREATIONS to ensure that your Data is respected when you interact with it via its Internet Sites, its pages on social networks, by filling in online forms with a view to consulting or purchasing a product offered for sale by MATHILDE CREATIONS, by creating a customer account, by registering for events, by receiving news or by corresponding with it by e-mail.

Therefore, MATHILDE CREATIONS recommends that individuals carefully read this privacy policy.

As the data controller and being aware of the importance of ensuring the confidentiality of the Personal Data of individuals, the Company "MATHILDE CREATIONS" undertakes to protect your Data in accordance with the regulations in force on the protection of personal data, applicable in Europe and in France and in particular the provisions of Regulation (EU) No. 2016/679 on the protection of individuals with regard to the processing of personal data, known as the "General Data Protection Regulation" (hereinafter, "GDPR")

1. Which Data is collected by MATHILDE CREATIONS?

Information is qualified as personal data when it concerns identified or identifiable natural persons.

MATHILDE CREATIONS must keep certain Data in order to carry out the obligations related to its activity and the sale of its products.

MATHILDE CREATIONS collects your Data in different ways:

- the data that you provide directly to it;

- data that it may obtain from third party sources;

When you access its websites, its applications, pages on social networks, you may be asked to provide Personal Data:

- by filling in registration forms on the Websites;

- by filling in contact forms;

- by sending an e-mail directly to MATHILDE CREATIONS;

- by creating a customer account at the time of the online purchase of products offered for sale by MATHILDE CREATIONS;

- by registering to receive our newsletters.

This Data must be communicated by any individual when creating a customer account, at the time of purchase of products proposed by MATHILDE CREATIONS on its Sites.

The mandatory nature of the Personal Data requested by MATHILDE CREATIONS for the execution of the sales contract will be identified by an asterisk.

MATHILDE CREATIONS also collects Personal Data during the navigation of individuals on its Internet Sites, in particular through the use of cookies.

MATHILDE CREATIONS ensures that it only collects and processes Data that is strictly necessary with regard to the purpose of the processing that is carried out.

MATHILDE CREATIONS is therefore compelled to collect Data such as 

- Contact data: surname, first name, postal address (stairs, lift, floor), telephone number, e-mail address, date of birth (not mandatory);

- Your customer account login details: user name and password;

- Payment details such as credit card number;

- Information concerning the computer and the access system such as IP address, or connection history. 

The Data collected indirectly will only be used to monitor the volume, type and pattern of traffic using the Websites, to develop the design and layout of the Websites and for other administrative and planning purposes and generally to improve the service MATHILDE CREATIONS offers you.

By logging into your personal account you can download all your collected personal data through the "Personal Data" section.

This Data is collected only for the purposes listed below and each time you use one of our features or services.

Data of underage persons:

No Personal Data on the underage is collected by MATHILDE CREATIONS.

The age required to open an account is at least eighteen years old in order to be able to interact with MATHILDE CREATIONS (place orders, receive information, pay etc.).

However, in the incidental case where MATHILDE CREATIONS would be informed or would learn that Personal Data of a minor would have been collected, the latter will be immediately and irreversibly deleted.

The Data collected indirectly will only be used to monitor the volume, type and pattern of traffic using the Websites, to develop the design and layout of the Websites and for other administrative and planning purposes and generally to improve the service MATHILDE CREATIONS offers you.

By logging into your personal account you can download all the personal data collected on you through the "Personal Data" section.

This Data is collected only for the purposes listed below and each time you use one of our features or services.

2. For what purposes is the data collected?

The processing carried out by MATHILDE CREATIONS meets one or several explicit, legitimate and determined purposes: 

The collected Data are used by MATHILDE CREATIONS to :

- carry out the obligations linked to its activity and the sale of its products (to give you access to the features and services to which you have subscribed);

- respond to your various requests or execute a contract with you;

- provide, activate, manage your access to your customer account;

- send commercial information;

- send newsletters;

- manage your orders (invoicing, payment, product refunds, delivery, management of loyalty benefits);

- process and respond to a request or order made on the Sites (registration, confirmation and follow-up of the product order);

- manage the product delivery and after-sales service;

- manage the online service (notifications in case of suspension of the service ...);

- manage customer files with the sending of non-personalized commercial offers, anniversary offers and newsletters, invitations to events organized by the Company MATHILDE CREATIONS such as its annual sale, information on the news of the Company "MATHILDE CREATIONS" when you have given your consent;

- to analyse preferences and browsing and purchasing preferences and habits on the Sites in order to carry out statistics and to send promotional offers and personalised commercial offers;

- to carry out statistical analyses of consumption and traffic on the Sites;

- detect fraudulent payments and secure the payment of your products on the Websites;

- to respect legal and regulation terms in order to ensure, if need be, the compliance of the Company " MATHILDE CRÉATIONS " with its legal obligations;

- to make respect its contracts, to solve possible litigations;

- defend the rights of the Company "MATHILDE CREATIONS" in the framework of legal proceedings.

3. Who receives the collected data?

Your Personal Data will only be used by :

- MATHILDE CREATIONS' internal departments for its own use such as:

o The marketing department of MATHILDE CREATIONS;

o The persons in charge of the after-sales service;

o The person in charge of sales administration;

o Sales administrators;

o The database manager etc.

- Any commercial partners to whom MATHILDE CREATIONS may have to turn for certain services within the framework of its activity, for example: the delivery of orders, the management of payments by credit card (such as PayPal), web agency, the hosting of the Sites, marketing etc. MATHILDE CREATIONS undertakes however to provide these partners with only the strictly necessary Data for the execution of these services.

- Third parties controlling and analysing the Sites: database maintenance, market research, surveys, competitions, promotional operations.

- Third parties controlling and analysing the Sites: database maintenance, market research, surveys, competitions, promotional operations.

- Its subcontractors: in this context, its subcontractors may have access to, store and process Personal Data to provide services on behalf of MATHILDE CREATIONS. However, the latter are not authorised by MATHILDE CREATIONS to use your Data for any other purpose than to provide services that are the subject of a contract between MATHILDE CREATIONS and the subcontractor. 

MATHILDE CREATIONS undertakes to ensure that the partners selected present sufficient guarantees to meet the requirements of the legislation in force in terms of data protection.

Furthermore, under no circumstances shall MATHILDE CREATIONS pass on, transfer or share the Data with third parties whose purpose is the acquisition and sending of commercial solicitations without the express consent of the individual.

4. What are the legal reasons for disclosing your data?

MATHILDE CREATIONS may disclose your Personal Data to third parties only in the following specific cases:

- For assistance purposes if MATHILDE CREATIONS needs to call upon service providers to provide support and maintenance services;

- For the purpose of complying with any applicable law, regulation, legal process or other legal obligation or for the purpose of preserving the rights of MATHILDE CREATIONS, its employees, customers or others;

- For security purposes for the purposes of detection, investigation in order to allow the prevention of security problems, fraud or technical problems;

- In case of merger / take-over or acquisition of MATHILDE CREATIONS with/of another company; 

- In case of sale or transfer of MATHILDE CREATIONS;

- In the event of restructuring, collective proceedings or any other similar event, in accordance with the applicable law.

5. Commercial prospection

You can choose to receive e-mails from MATHILDE CREATIONS and information such as newsletters about its events.

You can then withdraw your consent at any time by modifying the parameters of your personal account, by clicking on the unsubscribe link at the bottom of each e-mail or by contacting customer service. 

MATHILDE CREATIONS undertakes not to disclose your Data to third parties without your permission.

6. How long does MATHILDE CREATIONS keep your data? 

The Data will be kept by MATHILDE CREATIONS for the entire duration of the commercial relationship and for as long as necessary to fulfil the obligations you have requested from MATHILDE CREATIONS, to comply with its legal obligations, and to satisfy the purposes described in this privacy policy, or to resolve disputes.

MATHILDE CREATIONS is also entitled to save and process Personal Data by virtue of its legitimate interest. It may also save your Personal Data after you have ceased to use the services of MATHILDE CREATIONS in accordance with the legal prescription.

At the end of this period, MATHILDE CREATIONS undertakes to delete all documents and files containing the Data in an irreversible manner. 

However, the Personal Data necessary to comply with legal and regulatory obligations or to provide evidence of the respective rights and obligations, will be kept by MATHILDE CREATIONS.

The Data relating to purchases made, allowing profiling for marketing purposes in particular, will be kept for a limited period of time in accordance with the maximum period authorised by the law. At the end of this period, the Data will be irreversibly deleted.

In any case, at the end of each conservation period, the Personal Data will be irreversibly deleted.

7. Which security measures are used by MATHILDE CREATIONS?

MATHILDE CREATIONS ensures the security and confidentiality of your personal Data by establishing a protection of the data reinforced by the use of physical and logical means of security and in particular by the implementation of technical and organizational measures in order to prevent them from being used, disclosed, captured, damaged, or violated by unauthorized third parties.

Furthermore, MATHILDE CREATIONS is obliged to ensure that this protection is provided by all persons likely to have access to the Data, in particular its employees, and to process the Data in accordance with the purposes determined above.

8. What are your rights?

In accordance with the regulations, you have :

- a right of access;

- a right of rectification;

- a right to deletion;

- a right to be forgotten;

- a right to be removed from the list;

- a right of objection;

- a right to transfer all data relating to you;

- a right to limit the processing of your personal data;

- a right not to be subject to an individual decision based exclusively on automated processing such as profiling;

- a right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés ("CNIL"), whose website can be accessed at the following link

If you have consented to the processing of personal data you may withdraw your consent at any time.

9. Cookie management

Information on cookies is available on the dedicated page. 

10. How to make use of your rights?

These rights can be requested from MATHILDE CRÉATIONS by clicking here, by post or by e-mail accompanied by a copy of your identity card to the following addresses

- by e-mail: 

- by post : 


Customer Service e-boutique

117 rue Pablo Picasso

71000 MÂCON

You also have the right to define guidelines concerning the treatment of your personal data after your death. 

11. What other documents should I consult?

General terms and conditions of sale for e-commerce

The general terms and conditions of sale are available here.

12. Updating of the data protection policy 

The privacy policy may be modified or amended at any time.

In the event of a change, the new privacy policy will be notified on this page of the Websites, and if applicable, when you log in to one of our applications.

This privacy policy was last updated on: 18 October 2019.