English
I want to make a return, how do I proceed?
If you wish to return a product, please consult our "Returns" page which describes the procedure in detail.
What are the timeframes for returning a product?
You have 14 days from the receipt of your order to request a return for any product(s) that do not suit you. The product must be returned in its original packaging with its label if it has one.
You can find the complete procedure for returning an item on the "Returns" page.
I returned a product, when will I receive my refund?
Once your return package is received at our platform, we commit to refunding you within 14 business days, provided that the product(s) are returned intact and in their original packaging.
You can find the complete procedure for returning an item on the "Returns" page.