Shipping & handling

Shipping is free for orders of €65 or more, excluding bulky products. For any order under €65, shipping costs will be charged. 

For orders over 30 kg and bulky products, delivery will be free from €1,000 of purchases. Shipping costs for orders below €1,000 will be charged. Details of the rates are available in our general terms and conditions of sale.

If your order is not considered bulky, you can choose home delivery or collection from one of the Point Relais® pickup points of Mondial Relay®. 

If your order is large or contains bulky products, a home delivery by a specialist delivery service will be arranged by appointment. 

Find all the details regarding delivery and rates in our general terms and conditions of sale.

If your order is not considered bulky, we undertake to deliver it to you within 3 to 5 working days. 

For orders of bulky products delivered by our specialist delivery service, a lead time of 7 to 10 working days is required. 

A shipping confirmation email will be sent to you as soon as your order has left our warehouses. You can also track the status of your order from the "Order history and details" section in your account. 

If a product is missing or if you notice damage upon delivery of your order, you must report it on the delivery note and inform us within 3 days of delivery, via our contact form or by registered letter. 

If a product received is not conforming or has a defect, we invite you to contact Customer Service as soon as possible via our contact form. 

If your parcel is damaged, you must report it on the delivery note and inform us within 3 days of delivery, via our contact form or by registered letter.  

We offer delivery exclusively within metropolitan France (including Corsica and Monaco) for all types of orders. We can also deliver to the following countries, for non-bulky orders only: Germany, Belgium, Luxembourg, the Netherlands, Denmark, Spain, Hungary, Italy, Poland, Portugal, the Czech Republic, Slovakia, Austria, Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Slovenia and Sweden.

We deliver throughout metropolitan France, including Corsica. 

If you think your order is experiencing a delivery delay, go to your account in the "Order history and details" section to track its status. 

If you notice a problem, we invite you to write to us via our contact form so that we can look into the delivery of your order. 

It is entirely possible to enter a delivery address different from the billing address. You can add an address at any time in your account. 

Simply select the desired addresses when placing your order, or add the address directly when placing your order at the "Addresses" step, by clicking on "Add a new address".